Returns

Refunds and Returns
We do not offer refunds or returns on any products, unless we have sent you an item in error. Our boutique clothing range, we hold instore and have specifically checked over stock and sourced from the most reliable suppliers to ensure product quality. None of our onsite products leave without a thorough check over. All our onsite products are as you see online and we would not send you out a faulty product.

Please be aware that we do not hold stock onsite for our dropship prducts and should there be any issue with your product, please contact us within 24 hours of delivery by email to sales@tinytotsmumsnlots.com and we shall therefore contact the dropshipping agent to resolve the issue at best.

Most, if not ALL of our drop shipping agents are more than compliant and have their own procedure dealing with faulty products or warranty issues. It is merely our job to handle all communications with both the dropshipping agent and the customer for warranty issues. Once you have contacted us we shall lodge a claim once we have the details from you, the customer. Our Dropshipping agent will provide us a return code/instructions for the product and address for you the customer to send to them, then they can ship the replacement directly to them, in most cases.


If a product is damaged upon delivery, please contact us within 24 hrs and we shall contact the drop shipping agent regarding their procedure, in most case they ask to be contacted within 24hrs and that most products can be returned if they are completely unopened and in their original packaging.

We will not execpt responsibilty for incorrect details being provided to us at the time of order. If in this instance arises, we shall do our best to claim back your order, some of our dropshippers MAY give the option of redelivery which will incur a re-delivery fee, however this is not always the case.